Link Interpreting Platform
All-in-one Interpreting Platform
LINK for scheduling is as powerful as your need to grow.
By incorporating automation into your scheduling process, you’ll save time when broadcasting and confirming jobs, without any extra effort or manual time-consuming processes. That’s the right way to free up administrators.
The platform supports all of your on-demand and pre-scheduled remote interpreting requests and provides management of all the tasks and logistics required for successful onsite, telephone, or video interpreting.
Why Use Link
At Absolute Translations, we help organisations increase language access and improve global communications through innovative interpretation technology.
Our platform can be used for Video Interpreting, Telephone Interpreting, Interpreting Scheduling, On-Demand Interpreting, and more.
With access to our platform of 17,000+ qualified interpreters worldwide, you can address your language needs in seconds.
Contact us to learn more about our packages.
LINK is the most comprehensive interpreting management and interpreting delivery software on the market today.
Video Interpreting
Video Remote Interpreting (VRI) is a virtual option that can help you get interpreters into hard-to-reach or unsafe areas, as well as reduce costs versus an onsite interpreter. The LINK platform offers high-fidelity calls so you stay connected. Use with your own interpreters or get connected with one of our 17,000 interpreters in 300 languages.
Telephone Interpreting
Dramatically reduce costs in your interpretation services by using LINK to host Over-the-Phone Interpretation sessions. The LINK platform offers reliable connections and on-demand options. Use this service with your own interpreters or get connected within seconds to our network of 17,000 professional interpreters in 300 languages.
Onsite Scheduling Tool
Our interpreter scheduling module allows you to book appointments easily with workflows and automations that reduce administrative time and connect with your in house management software. The scheduling tool offers scheduling for onsite and remote interpreting sessions. Notify your interpreter hub with a few clicks only and get an appointment booked.
On-Demand
Interpreting
With LINK, you can get connected to one of 17,000 interpreters in 300 languages within seconds. In addition to prescheduled appointments, our application allows users to get connected with online interpreters for virtual Video Remote Interpreting (VRI) or Over the Phone Interpreting (OPI).
Interpreting Management System
LINK is a platform for clients to schedule onsite and remote interpreting sessions by simply logging into their client profile. It offers customer and interpreter management as well as in-depth reporting to help with rate management and budgetting.
Video Conferencing
Our Zoom, Teams and Google Meet integration allows you to add interpreters directly into your video conference calls. We offer four-way native conferencing through the LINK app. You can have multiple parties participate in your meetings with a live interpreter.
Our all-in-one interpreting platform brings scheduling and remote interpreting features into one single app.
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All-in-one Interpreting Platform
These features make our LINK Interpreting Platform a powerful and efficient solution for managing language services and improving communication within organisations.
Automated Scheduling:
Simplifies the scheduling process for onsite and remote interpretation services, saving time and reducing administrative workload
Access to a Large Network of Interpreters:
Provides access to over 17,000 professional interpreters speaking more than 300 languages
Customisable Communication Workflows:
Allows customisation of communication workflows and connects all stakeholders on one easy-to-use platform
On-Demand Services:
Offers on-demand interpreting services, including over-the-phone and video remote interpreting, to meet immediate needs
Easy-to-use:
it offers easy appointment request forms to request an interpreter with intelligent data management features
GeoMapping:
Geomapping on your mobile app tracks the arrival time of an interpreter
Intelligent Routing:
Uses intelligent routing technology to optimise interpreter utilisation and decrease costs
Billing and Invoicing Integration:
Manages billing and invoicing in a central platform, reducing time spent on accounting and improving efficiency
Rate Management:
Allows customisation of rate cards and interpreter pay to meet the specific needs of different clients and interpreters which improves budgetting efforts.
Compliance:
Ensures compliance with industry standards such as SOC 2 Type II, HIPAA, and JCAHO and provides assurance to companies that the interpreting services are managed in a way that protects sensitive information.
Scalability:
Easily scales to accommodate growing needs, whether for small teams or large organisations
Real-Time Language Support:
Thanks to our large network of interpreters it provides real-time interpreting services with a fast average response time of 13 seconds
REQUEST A DEMO
Discover why LINK is the right choice for you!
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BOOK YOUR INTERPRETER
Schedule your interpreter now to ensure availability of our team.
Click the button below and enter your details to book an interpreter.
Interpretation Management System (IMS) FAQs
What is an interpretation management system?
An Interpretation Management System (IMS) is a software platform designed to facilitate the scheduling, management, and coordination of interpreters for any type of event or meeting, such as business meetings, conferences, medical appointments, and more.
Here are some typical features:
Scheduling and Booking: The system allows organisations to easily schedule and book interpreters for specific dates and times, often with options to select interpreters based on language skills and availability.
Interpreter Profiles: IMS platforms include profiles for each interpreter, detailing their qualifications, language proficiency, experience, and rates. This helps organisations choose the right interpreter for their needs.
Real-Time Availability: Many systems provide real-time availability of interpreters, enabling efficient scheduling without conflicts.
Communication Tools: IMS may offer communication features to facilitate coordination between interpreters and clients, such as messaging, notifications, and updates about assignments.
Billing and Invoicing: The system can manage invoicing and payments for interpreting services, helping to streamline financial processes for organisations.
Reporting and Analytics: IMS platforms often include reporting features to track interpreter usage, costs, and other metrics, which can aid in evaluating the effectiveness of interpreting services.
Integration with Other Systems: IMS platforms can integrate with other business management tools, enhancing overall operational efficiency.
What are the key features of the LINK interpreting platform?
Rate Management
Its adaptable rate card structure allows us to tailor client billing and interpreter pay rates to each task. Rates can be set at the system, account, and appointment levels. Invoices may be reviewed, commented on, and approved in real time by clients and interpreters.
Reporting
Produce executive summary reports for your clients, monitor interpreter pay rates, generate capacity planning reports for your interpreting pool, and much more.
Quickbooks Integration
With native QuickBooksTM Integration, accounting operations become even more cohesive. Appointment information, hours, and fees may be incorporated into an invoice to ease invoicing and reduce administrative work.
What are the benefits of using an Interpreting Management System?
An Interpreting Management System (IMS) allows an organisation to integrate and consolidate various systems and processes: interpreter scheduling, interpreter & client communications, workforce management, and financial management. With an IMS, you only need one system to do everything relating to interpretation services.
Here are some of the benefits:
- Team Productivity
- Customisation
- Improved communication and Automation
- Analytics
- Privacy & Security
How much does the LINK platform cost to users?
Absolute Translations’ LINK platform is free for our clients.
The only fee you will pay is the interpreting fee. This can be based on an hourly rate (for onsite interpreting) or a per-minute rate (remote interpreting). The languages you need access to, the frequency, and duration of your sessions may influence the cost of the interpreting fee.
What security measures are in place for the LINK platform?
Our interpretation management system employs stringent security measures to protect sensitive information. Some of these measures include:
- Data encryption
- Secure environment for interpreters
- Strict confidentiality from interpreters
- Proper disposal of notes
- Regular security updates
- Access controls to protect sensitive information
- SOC 2 Type II compliant
By adhering to these security measures and the principles outlined in our code of conduct, we strive to provide a secure and reliable language management platform that protects the sensitive information of all parties involved.
Can the LINK IMS be customised to my specific needs?
Absolutely! LINK IMS is designed to be a versatile and adaptive solution for various industries with different requirements. We understand that each organisation may have unique needs and preferences, which is why our platform can be customised to align with your specific goals and operational processes.
Here are three examples of businesses that have customised the LINK IMS platform to their needs:
- Language Service Providers
- Court Systems
- Healthcare Systems
Kickstart your global strategy
We enable our clients to reach new markets globally by connecting with their audiences and providing the best possible customer experience—in any language.