Telephone interpreting
Real-Time Language Support, 24/7
Connect with a qualified interpreter when you need one.
Phone interpretation services are an affordable language support option. Interpreters don’t have to travel to the location, and there are no hourly minimums.
Over-the-phone interpreting is an effective way to meet language access requirements and improve interactions with clients. With our LINK platform, you will enjoy the most advanced and most flexible telephonic interpreting system available today.
Our LINK phone interpreting platform is built upon the most advanced telephonic communication software available on the market today.
The good news is that it is also the most affordable telephonic service platform available on the market today.
On-demand and scheduled bookings allow users located anywhere to quickly connect to a qualified professional interpreter within seconds at a fraction of the cost of traditional onsite interpreting.
With access to our Interpreter Hub of 17,000+ qualified interpreters worldwide, you can address your language needs within seconds.
BOOK YOUR INTERPRETER
Click the button below and enter your details to book an interpreter.
Our OPI platform offers flexible solutions, including:
Browser Calling
Access our phone interpreting services from your computer. Select your language combination and get connected to a phone interpreter.
Pool of 17,000+
Use our On-Demand Interpreting tool to access 17,000+ qualified interpreters in 300 languages and address your language needs within seconds.
Mobile App
Use our LINK mobile app (available in the iOS App Store and Google Play) to conduct remote interpreting sessions on the go.
Flexible Rates
Customised and language-dependent rate plans tailored to your needs. Connect to our LINK OPI platform and drastically cut your interpreting costs.
Usage Reports
Detailed customised usage reports, online tracking system, and account management and performance improvement through service reviews.
Landline Support
Traditional IVR Menu system for Landline Phones. Connect to your pre-built number, and your call will be routed to our interpreter network.
Our LINK phone interpreting platform is built upon the most advanced telephonic communication software available on the market today.
OPI Advantages
Our Link Platform
- Cheap and flexible per-minute rates.
- Access to over 17,000+ interpreters worldwide
- No minimum booking fees or travel costs
- Browser calling through the LINK app
- Mobile app to conduct interpreting sessions on the go
- Traditional IVR menu support for landline phones.
- LINK system testing available and prompt support.
Our Interpreters
- Highly skilled and trained NAATI certified interpreters
- Individually selected for your specific requirements
- Bound by AUSIT Code of Ethics and NDAs
- Available 24/7 and weekends/public holidays
- Individual, sessional and group assignments
- Worldwide pool of qualified interpreters
- On-demand option available
BOOK YOUR INTERPRETER
Schedule your interpreter now!
Click the button below and enter your details to book an interpreter.
REQUEST A LINK DEMO
See what LINK OPI can do for your business!
Click the button below and enter your details to request a demo.
Need A Different Interpreting Service?
Video Interpreting (VRI)
Video Remote Interpreting helps people interact more personally than traditional telephone interpreting owing to the visual context and cues. Our LINK platform offers a smooth video call experience for a better remote interpreting experience.
VRI is available on a scheduled or on-demand basis.
Onsite Interpreting
While OPI and VRI may be appropriate in an emergency or when faced with unexpected problems such as location or travel restrictions, onsite interpreting can be ideal for longer appointments or where an onsite interpreter is required.
This service must be booked in advance, and travel charges may apply.
Conference Interpreting
Absolute Translations offers conference interpreting services for your large event. We engage the most effective team to suit your requirements. Our team performs simultaneous interpretation through headphones.
Absolute Translations also provides conference interpreters for VIP purposes (consecutive and bilateral interpreting).
Onsite Scheduling Tool
Our interpreting scheduling tool allows for easy management of customer appointments and corresponding interpreters. Administrators and language service managers can track service requests and expenses directly through the platform.
Automate workflows and broadcast your appointments to interpreters or select your preferred interpreter directly from the platform.
Over the Phone Interpreting FAQs
What is phone interpreting and how does it work?
Phone interpreting is a language-based service that facilitates communication between individuals who speak different languages. Unlike on-site interpreting, where the interpreter is physically present, it is an audio-only service that is usually conducted over the phone, computer, or tablet. Users can dial in on their chosen platform to acquire phone interpreter services, drop the call, and then call back again when assistance is needed.
How does Absolute Translations' over-the-phone interpreting service work?
Our Over the Phone Interpreting Services (OPI) are delivered through our app. Once our platform is up and running, users can either pre-schedule an appointment with an interpreter or get in touch with one on demand. If on-demand interpretation is needed, all the user needs to do is make a request.
With the help of intelligent routing, users can be easily directed to the appropriate interpreter, ensuring fast, seamless, and secure communication! Plus, enjoy the flexibility of subscribing to our language access plan with no commitments.
With the help of intelligent routing, users can be easily directed to the appropriate interpreter, ensuring fast, seamless, and secure communication! Plus, enjoy the flexibility of subscribing to our language access plan with no commitments.
What is the difference between a phone translator and a phone interpreter?
In reality, there is no such thing as a phone translator. The interpreting and translation professions are often confused as being the same. While the two may be related, they are separate professions. Translators work with the written word, converting important texts such as business contracts and legal documents from one language into another.
On the other hand, interpreters work with spoken and signed words. They are language professionals who facilitate real-time communication between individuals who do not speak the same language. Both translators and interpreters have expertise in preserving the original content’s tone, cultural nuance, and intended meaning. Often, when people say they need a phone translator, they mean they require a phone interpreter. While our subscription plans center on interpreters, we do have a separate service that focuses on document translation.
What languages are available?
Based on the information from our Interpreter Hub, our vast network comprises more than 17,000 proficient interpreters who cover a wide spectrum of over 300 languages spoken worldwide.
This extensive network enables Absolute Translations to ensure a reliable connection whenever on-demand calls are made through our platform. With a subscription, rest assured that you’ll have language support at any time and place!
What is the cost of Telephone Interpreting?
Over-the-phone interpretation (OPI) offers a significant cost advantage, particularly when compared to onsite interpreting. It’s an ideal choice for individuals and businesses seeking both short-term and long-term savings.
At Absolute Translations, we prioritise understanding and supporting our clients. Our pricing structure is designed to be flexible, so we are charging only for the minutes we have interpreted. We also offer rate reductions for higher volume, ensuring affordability and value.
It’s important to note that each type of interpreting service carries its own pricing considerations. As OPI is one of our core services, our pricing is based on per-minute rates only. This distinguishes it from pricing for customers seeking video or on-site interpreting services, which can significantly differ.
Is phone interpreting confidential and secure?
Yes, OPI is secure. Over the Phone interpreters are trained to prioritise confidentiality and discretion whenever they’re interacting with clients. Moreover, they’re required to adhere to a strict set of regulations, such as the Health Insurance Portability and Accountability Act (HIPAA) and the AUSIT Code of Ethics, to ensure that sensitive information is kept confidential.
All On-Demand interpreters in our global Interpreter Hub are required to comply with a Code of Conduct, so rest assured that any information you provide will be safe and secure!
Can I use Absolute Translations' telephone interpreting service for international calls?
Absolutely! Our Over-the-Phone Interpreting services are designed to cater to clients wherever they may be. One of the main benefits of our services is that we offer unparalleled flexibility to our clients. Whether it’s an important business meeting or a small community gathering, our phone interpreters will always ensure smooth communication!
Is over-the-phone interpreting suitable for legal, medical, or business situations?
Yes, OPI is suitable for all the mentioned settings and other scenarios with multilingual participants. Whether it’s a legal consultation, a medical emergency, or an important business meeting, OPI is an incredibly versatile language solution that can pave the way for effective communication.
How can I request more information?
If you’re interested in receiving more information on our OPI service, you can schedule a demo with one of our sales representatives or request more information through this form.